Customer Information & Refund Policy

Fee Payment

Course fees must be paid at the time of registration. No participant is allowed to attend class without having paid the full course fee or without proper billing authorization. Registered students are ultimately responsible for payment of fees, regardless of authorization for third-party invoicing. We regret we are unable to accept postdated cheques. Cheques returned due to “non-sufficient funds” (NSF) will be subject to a $25 service fee and will result in cancellation of the registration. For all fees paid by cash or cheque, refunds may take up to three weeks to process through Edmonton Public Schools Financial Services.

Cancellations

Metro reserves the right to cancel any class where difficulties arise in staffing or scheduling or where a minimum enrolment is not achieved. A full refund will be issued for all cancelled classes.

Withdrawals / Transfers / Refunds

Transfers and withdrawals may be subject to withdrawal/transfer fees. Refunds may take up to three weeks to process through Edmonton Public Schools Financial Services. Non-attendance for a class does not constitute a withdrawal and refunds are not issued for non-attendance.

Metro administers withdrawals and refunds related to class offerings as outlined in the following program areas:

High School Credit Courses

If you submit a withdrawal form before the start of the third class of a course, 100% of the tuition will be refunded. The $60 program fee is non-refundable. If you submit a withdrawal form before the start of the fifth class of a course, 50% of the tuition will be refunded. The $60 program fee is non-refundable. No refunds will be issued after the start of the fifth class of a course. Non-attendance does not constitute a withdrawal. Refunds may take up to three weeks to process.

View Summer School Withdrawal Policy

Adult Continuing Education Programs

Unless otherwise indicated, these programs are designed for adult students. If you are a youth who is interested in participating in adult courses, please contact Metro at 780.428.1111 for assistance. To receive a full refund of class fees, Metro’s Customer Service and Registration Office must be notified of your withdrawal two full business days (unless otherwise noted in the class information) prior to the starting date of the class. Otherwise, no refund will be issued. Transfers may be made up to two full business days (unless otherwise noted in the class information) prior to the start date of the class. After that time, transfers will not be permitted and no refund will be issued.

Online Learning

Ed2Go and Metro Certificate Programs: Enrollments for both instructor-led and self paced courses can be dropped and refunded (minus a $25 administrative fee) for up to thirteen (13) calendar days after your course start date, provided you have not submitted a final exam or your course status is not listed as Complete.

UGotClass Programs: UGotClass offers a full money back refund up to the end of the second week (14th day) of class.

Students Funded by Foundational Learning Assistance

Metro Continuing Education will apply their tuition refund policy to part-time and full-time applications to determine if any tuition fees need to be refunded to Foundational Learning Assistance. A refund calculation will be applied to tuition fees that have been paid.

In situations where the student does not attend, and cancels their registration before the start date of the program, all tuition will be repaid to Foundational Learning Assistance.

Students are required to complete a written withdrawal or funding cancellation request. In a situation where a student does not attend training, or provide a written withdrawal or funding cancellation request, Metro Continuing Education will process a withdrawal based on their non-participation and attendance.

Full time students

Full time students who attend less than 33% of their training period will see a partial refund issued to Foundational Learning Assistance. Beyond this timeframe, no refund will be issued to Foundational Learning Assistance.

Part time Students

When a part time student withdraws after the start date of the program, no tuition will be refunded to Foundational Learning Assistance.

International Students

Adult international students are advised to read the refund policy carefully before paying fees. If you applied for a study permit or extension of a study permit based on an acceptance letter from Metro and you are unable to obtain that permit or permit extension, you will receive a refund of course fees paid, less a $250 processing fee and a $40 application fee. The refund will be issued when you return the original acceptance letter and /or acceptable documentation from Citizenship and Immigration Canada stating that you have been denied a study permit.