Course fees must be paid at the time of registration. No participant is allowed to attend class without having paid the full course fee or without proper billing authorization. Registered students are ultimately responsible for payment of fees, regardless of authorization for third-party invoicing. We regret we are unable to accept postdated cheques. Cheques returned due to “non-sufficient funds” (NSF) will be subject to a $25 service fee and will result in cancellation of the registration. For all fees paid by cash or cheque, refunds may take up to three weeks to process through Edmonton Public Schools Financial Services.
Metro reserves the right to cancel any class where difficulties arise in staffing or scheduling or where a minimum enrolment is not achieved. A full refund will be issued for all cancelled classes.
Transfers and withdrawals may be subject to withdrawal/transfer fees. Refunds may take up to three weeks to process through Edmonton Public Schools Financial Services. Non-attendance for a class does not constitute a withdrawal and refunds are not issued for non-attendance.
Metro administers withdrawals and refunds related to class offerings as outlined in the following program areas:
If you submit a withdrawal form before the start of the third class of a course, textbook deposit and 100% of the tuition will be refunded. The $60 program fee is non-refundable. If you submit a withdrawal form before the start of the fifth class of a course, textbook deposit and 50% of the tuition will be refunded. The $60 program fee is non-refundable. No refunds will be issued after the start of the fifth class of a course. The $100 textbook deposit (if applicable) will be refunded upon satisfactory return of textbook. Non-attendance does not constitute a withdrawal. Refunds may take up to three weeks to process.
Unless otherwise indicated, these programs are designed for adult students. If you are a youth who is interested in participating in adult courses, please contact Metro at 780.428.1111 for assistance. To receive a full refund of class fees, Metro’s Customer Service and Registration Office must be notified of your withdrawal two full business days (unless otherwise noted in the class information) prior to the starting date of the class. Otherwise, no refund will be issued. Transfers may be made up to two full business days (unless otherwise noted in the class information) prior to the start date of the class. After that time, transfers will not be permitted and no refund will be issued.
Ed2Go and Metro Certificate Programs: You have 10 business days after your course start date to request a refund (minus a $25 administrative fee), if you are unable to complete the course due to medical or extenuating circumstances. No refunds will be issued after this time or if an online class has been completed.
UGotClass Programs: UGotClass offers a full money back refund up to the end of the second week (14th day) of class.
If you are unable to start classes as outlined in your original acceptance letter, fee payment may be transferred from one session to another, on a one-time basis only. Contact Student Services at the English Language Institute to discuss this and determine whether it can be arranged.
NOTE for Non-Permanent Resident Applicants Already in Canada:
If you are already in Canada on a general temporary resident visa, a work permit or a study permit, and you are registered and attending an English Language Institute course in progress, no refund will be issued except for reasons related to immigration.
Metro’s registration office must be notified of your withdrawal three full business days prior to the starting date of the class for you to receive a full refund, less a $250 processing fee. If you withdraw after the start of class and more than half the course has been completed, after that time, no refund will be issued.
Adult international students are advised to read the refund policy carefully before paying fees. If you applied for a study permit or an extension of a study permit based on an acceptance letter from Metro and you are unable to obtain that permit or permit extension, you will receive a refund of course fees paid, less a $250 processing fee and a $40 application fee. The refund will be issued when you return the original acceptance letter and /or acceptable documentation from Citizenship and Immigration Canada stating that you have been denied a study permit.
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