Putting Heart Into Customer Service

Build and maintain strong relationships with internal and external customers by providing consistent and focused customer service. Discover the two basic requirements for excellent customer service: understand what customers want and how to say no if necessary while still keeping them satisfied. If you deal with external customers in person and on the phone, have co-workers who depend on you, or supervise and train staff, then this class is a must for you.

Sorry, there are no upcoming sessions scheduled for this course