Dealing With Difficult People

Are you confident and productive when dealing with angry, unresponsive or negative people? Explore what makes a person difficult and how to recognize common behaviour patterns. Learn how to respond effectively to each behaviour type using proven communication strategies and techniques. Come away from the class with the skills needed to approach difficult interactions with a mindset that is both assertive and collaborative.

Available Classes

Start date:02/28/2018

End date:02/28/2018

Class times:Wed 9:00 AM - 4:00 PM

Location:Avonmore School

Instructor: Fern Richardson, MBA, PHEc

Tuition fee:$195

Learn More