Customer Service & Refund Information
Fee Payment
Course fees must be paid at the time of registration. No participant is allowed to attend class without having paid the full course fee or without proper billing authorization. Registered students are ultimately responsible for payment of fees, regardless of authorization for third-party invoicing. We regret we are unable to accept postdated cheques. Cheques returned due to “non-sufficient funds” (NSF) will be subject to a $25 service fee and will result in cancellation of the registration. For all fees paid by cheque, refunds will be processed 15 business days from the refund date.
Cancellations
Metro reserves the right to cancel any class where difficulties arise in staffing or scheduling or where a minimum enrolment is not achieved. A full refund will be issued for all cancelled classes.
Withdrawals / Transfers / Refunds
Transfers and withdrawals may be made two full business days prior to the starting date of the class. Refunds may take up to four weeks to process through Edmonton Public Schools Financial Services. Non-attendance for a class does not constitute a withdrawal and refunds are not issued for non-attendance. Metro administers withdrawals and refunds related to class offerings as outlined in the following program areas:
High School Credit Courses
If you submit a withdrawal form before the start of the second class of a course, all tuition and textbook fees will be refunded. The $40 program fee is non-refundable. If you submit a withdrawal form before the start of the fourth class of a course, you may apply for a full credit towards taking a course next semester OR a 50% refund of the tuition fees. The $40 program fee and the $30 textbook rental fee are non-refundable. No credits or refunds will be issued after the start of the fourth class of a course. Course credits or refunds will only be processed once your textbooks are returned. Non-attendance does not constitute a withdrawal. Refunds may take up to four weeks to process.
Adult Continuing Education Programs and Computer & Internet Learning Centre
Unless otherwise indicated, these programs are designed for adult students. If you are a youth who is interested in participating in adult courses, please contact Metro at 780.428.1111 for assistance. To receive a full refund of class fees (less a $25 service fee), Metro's Customer Service and Registration offfice must be notified of your withdrawal two full business days prior to the starting date of the class. Otherwise, no refund will be issued. Transfers may be made up to two full business days prior to the start date of the class. After that time, transfers will not be permitted and no refund will be issued.
English Language Institute
Transfer of Acceptance
If you are unable to start classes as outlined in your original acceptance letter, fee payment may be transferred from one session to another, on a one-time basis only. Contact student services at the English Language Institute to discuss this and determine whether it can be arranged.
NOTE for Non-Permanent Resident Applicants Already in Canada:
If you are already in Canada on a general temporary resident visa, a work permit or a study permit, and you register for any English Language Institute courses that are already in progress, no refund will be issued except for reasons related to immigration.
Permanent Residents
Metro's registration office must be notified of your withdrawal three full business days prior to the starting date of the class for you to receive a full refund, less a $250 processing fee and a $40 application fee. If you withdraw after the start of class and one-half or more of the course remains, you will receive a gift certificate for the remaining portion, to be applied against future enrolment in courses.
International Students
International students are advised to read the refund policy carefully before paying fees. If you applied for a study permit or an extension of a study permit based on an acceptance letter from Metro and you are unable to obtain that permit or permit extension, you will receive a refund of course fees paid, less a $250 processing fee and a$40 application fee. The refund will be issued when you return the original acceptance letter and /or acceptable documentation from Citizenship and Immigration Canada stating that you have been denied a study permit.
