Customer Service & Refund Information
Fee Payment
Course fees must be paid at the time of registration. No participant is allowed to attend class without having paid the full course fee or without proper billing authorization. Registered students are ultimately responsible for payment of fees, regardless of authorization for third-party invoicing. We regret we are unable to accept postdated cheques. Cheques returned due to “non-sufficient funds” (NSF) will be subject to a $25 service charge and will result in cancellation of the registration. For all fees paid by cheque, refunds will be processed 15 business days from the refund date.
Cancellations
Metro reserves the right to cancel any class where difficulties arise in staffing or scheduling or where a minimum enrolment is not achieved. A full refund will be issued for all cancelled classes.
Withdrawals / Transfers / Refunds
Transfers and withdrawals may be made three full business days prior to the starting date of the class. Refunds may take up to four weeks to process through Edmonton Public Schools Financial Services. Non-attendance at a class does not constitute a withdrawal and refunds are not issued for non-attendance. Metro administers withdrawals and refunds related to class offerings as outlined in the following program areas:
High School Credit Courses
If you withdraw before your class begins, all textbook fees, less a $40 service fee, will be refunded. If you withdraw before the start of the third class, you may apply for a full credit or a 50% refund on tuition fees. No refunds will be issued after the start date of the third class. Non-attendance does not constitute a withdrawal. Refunds take up to four weeks to process.
Continuing Education Programs and Computer & Internet Learning Centre
Unless otherwise indicated, these programs are designed for adult students. If you are a youth who is interested in participating in adult courses, please contact Metro at (780) 428- 1111 for assistance. To receive a full refund of class fees (less a $25 withdrawal fee), Metro’s registration office must be notified of your withdrawal three full business days prior to the starting date of the class. Otherwise, no refund will be issued. Transfers may be made up to three full business days prior to starting date of the class. After that time, transfers are not permitted and no refund will be issued.
English Language Institute
Transer of Acceptance
If you are unable to start classes as outlined in your original acceptance letter, fee payment may be transferred from one session to another, on a one-time basis only. Contact the student counsellor at the English Language Institute to discuss this and determine whether it can be arranged.
NOTE for Non-Permanent Resident Applicants Already in Canada:
If you are already in Canada on a general temporary resident visa, a work permit or a study permit, and you register for any English Language Institute courses that are already in progress, no refund will be issued except for reasons related to immigration.
Permanent Residents
Full-Time/Part-Time (40 hours or more) Metro’s registration office must be notified of your withdrawal three full business days prior to the starting date of the class for you to receive a full refund, less a $25 withdrawal fee. If you withdraw after the start of class and one-half or more of the course remains, you will receive a gift certificate for the remaining portion, to be applied against future enrolment in courses.
Short Courses (39 hours or less) Metro’s registration office must be notified of your withdrawal three full business days prior to the starting date of the class for you to receive a full refund, less a $25 withdrawal fee. Otherwise, no refund will be issued.
International Students
International students are advised to read the refund policy carefully before paying fees. If you applied for a study permit or an extension of a study permit based on an acceptance letter from Metro and you are unable to obtain that permit or permit extension, you will receive a refund of course fees paid, less a $25 non-refundable application fee, a $100 cancellation fee and a $25 withdrawal fee. The refund will be issued when you return the original acceptance letter and /or acceptable documentation from Citizenship and Immigration Canada stating that you have been refused a visa.
A confirmation fee of $280 is charged when fees of all courses applied for are not paid in full. This means that payment for the first session of study, plus a non-refundable $280 confirmation fee, will be charged if you apply for a one-year student visa authorization and require an acceptance letter from Metro. The confirmation fee will be credited to payment of course fees for the final session of studies if you complete your program of studies as outlined in the acceptance letter.
NOTE that the confirmation fee is only charged for partial payment of fees. It is non-refundable if you do not complete the program of studies for the period outlined in the acceptance letter.
Full-Time/Part-Time (40 hours or more)
If you receive an acceptance letter from Metro and subsequently wish to cancel your registration, no refund will be issued for the fees paid for the first session of study. If you notify the English Language Institute office a minimum of 30 business days prior to the starting date of the second session, Metro will issue a refund of fees paid for the second and the third sessions, less a $25 non-refundable application fee, a $100 cancellation fee and a $25 withdrawal fee. The original acceptance letter must be returned before a refund will be issued.
Intensive Academic Preparation Program (One-Year Program)
If you wish to withdraw before completing the course, a gift certificate will be issued for the final session of the program, to be applied against future enrolment in courses at Metro. No refund will be issued if you choose to withdraw at any time before the completion date of the program. You must notify registration 30 business days before the start of the third session to be eligible for a gift certificate.
Short Courses (39 hours or less)
Metro’s registration office must be notified of your withdrawal three full business days prior to the start of class for you to receive a refund, less the $25 non-refundable application fee and a $25 withdrawal fee. Otherwise, no refund will be issued.
